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Self-hosting Chatwoot for 250 people: the cost
At 250 users, Chatwoot needs 14.2 GB of memory and 100 GB of disk. That fits the Basic 16 GiB at DigitalOcean for $96.00 a month. Add backups and the time it takes to look after and the real figure is $340 a month.
- Server
- $96.00Basic 16 GiB, 8 vCPU
- Backups
- $19.20provider snapshots
- Your time
- $2253 h a month at $75
- All in
- $340per month
- First-time setup
- $1,200about 16 hours, once
How 14.2 GB was arrived at
4 GB covers the stack at rest, every container the project ships included. 250 users at 30 MB each adds 7.3 GB, giving 11.3 GB. Adding 25% headroom so the machine is not run at its ceiling gives 14.2 GB, and the smallest plan at or above that is the Basic 16 GiB with 16 GB.
Disk works the same way: 25 GB to begin with, plus 0.3 GB per user, so 100 GB against the 320 GB the plan includes.
Rails web process plus a Sidekiq worker, PostgreSQL and Redis. The worker is not optional; skipping it silently breaks outbound email and webhooks.
Over three years
| Period | Server and backups | Your time | Total |
|---|---|---|---|
| Setup, once | — | $1,200 | $1,200 |
| Per month | $115 | $225 | $340 |
| First year | $1,382 | $3,900 | $5,282 |
| 36 months | $4,147 | $9,300 | $13,447 |
If you do not price your own time, the 36-month figure is $4,147 instead. Both numbers are real; which one applies depends on whether the hours would otherwise have been billable.
What you would be paying instead at this size
| Commercial product | Tier | Per month | Difference | |
|---|---|---|---|---|
| Zendesk | Suite Team | $15,939 | $15,599 | breakdown |
A positive difference means self-hosting is cheaper at this size, with your time already counted.
Where to put Chatwoot
14.2 GB of memory and 100 GB of disk is what this needs at 250 people. The cheapest plan that fits, among the providers whose prices we have read ourselves, is the Basic 16 GiB at DigitalOcean for $96.00 a month.
Go to DigitalOcean Compare hosts
We are not claiming this is the cheapest server on the internet. It is the cheapest one we can honestly quote. Hetzner Cloud, Vultr and PikaPods publish prices we could not read programmatically, and Hetzner in particular is usually cheaper per gigabyte of memory than anything quoted above. Price them yourself before you commit.
The DigitalOcean link above is a referral link: if you sign up through it and pay your first $25, we receive $25 of DigitalOcean account credit. That never changes the computed costs, which server is chosen, or the conclusion of this page. The sizing model and every price source are published in full.